Front Desk Agent

Job Title: Front Desk Agent 

Direct Report: Reservation Manager 

Department: Reservations  

Location: Eagle Ridge & Superior Ridge Resort 

Type: Part-Time | Full-time Year-round or Seasonal

Wage: $16-$18per hour 

Full-Time Year-Round Benefits: Healthcare | Dental | Vision | PTO (Paid Time Off) | HSA (Health Savings Account) Match | 401k Match | On hill Perks for employees and their families 

Part-Time | Seasonal Benefits: On hill Perks for employees and their families at all MFSR locations 

 

Company Overview:  

Lutsen Mountains is a part of Midwest Family Ski Resorts, a multi-generational family-owned and operated mountain resort with 3 of the oldest and largest resorts in Minnesota, Wisconsin, and Michigan. Our company culture reflects family focused values due to our family ownership, our management team and our guests, who are primarily Midwest families. We rely on team members who are excited about taking ownership of their role, adapting to change, and working collaboratively with our family of team members. 

 

Role Overview: 

The Front Desk Agent is responsible for the daily operation of the Eagle Ridge and Superior Ridge Resort’s front desk. This role serves as our guests’ first point of contact and coordinates all aspects of their accommodation. 

 

Duties | Responsibilities 

  • Assist guests in a friendly, proactive, and efficient manner with appropriate follow-up  
  • Perform all check-in and check-out tasks. 
  • Provide information about our hotel, available rooms, rates and amenities. 
  • Maintain updated records of bookings and payments. 
  • Respond to clients’ complaints in a timely and professional manner. 
  • Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs. 
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. 
  • Know all essential aspects of our resort operations.  
  • Upsell additional facilities and services, when appropriate. 
  • Assist ticket and central reservations teams as needed. 
  • Assist housekeeping with quality control as needed. 
  • Additional duties as assigned 

 

Qualifications:   

  • High school qualification or equivalent 
  • Excellent customer service skills  
  • Strong written and verbal communication skills 
  • High degree of accuracy and attention to detail 
  • Well-presented and professional appearance 
  • Previous hospitality experience would be advantageous. 
  • Familiarity with telephone, email, and point-of-sale software is a plus. 
  • Must have flexible hours. 

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.   

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