Housekeeping Supervisor
Job Title: Housekeeping Supervisor
Direct Report: Head of Housekeeping
Department: Housekeeping
Location: Eagle Ridge & Superior Ridge Resort
Type: Fulltime Year-round
Wage: $21-$25per hour based on experience
Benefits: Healthcare | Dental | Vision | PTO (Paid Time Off) | HSA (Health Savings Account) Match | 401k Match | On hill Perks f or employees and their families
To apply for this position please send a resumes to Caitlin@midwestfamilyskiresorts.com
Company Overview:
Lutsen Mountains is a part of Midwest Family Ski Resorts, a multi-generational family-owned and operated mountain resort with 3 of the oldest and largest resorts in Minnesota, Wisconsin, and Michigan. Our company culture reflects family focused values due to our family ownership, our management team, and our guests, who are primarily Midwest families. We rely on team members who are excited about taking ownership of their role, adapting to change, and working collaboratively with our family of team members.
Role Overview:
Lutsen Mountains is seeking a highly motivated and experienced Housekeeping Supervisor to oversee our cleaning staff and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a keen attention to detail, strong leadership skills, and the ability to motivate and manage a team of housekeepers.
Responsibilities:
- Maintain resort standards of cleanliness and understanding and following pre-established guidelines and direction from manager or supervisor.
- Supervise and train housekeeping staff, including assigning of daily tasks.
- Ensure all rooms and common areas are cleaned and maintained to high standards.
- Work with the Head of Housekeeping to develop and implement cleaning procedures and protocols.
- Conduct quality control checks to ensure work meets established standards.
- Work with Head of Housekeeping to manage inventory of cleaning supplies and equipment, including requisitions for restocking.
- Resolve customer complaints related to housekeeping services.
- Address maintenance issues and report to the maintenance department.
- Monitor and ensure compliance with occupational health and safety standards.
- Perform administrative tasks as assigned
- Collaborate with other departments to ensure facilities are maintained to high standards.
- Transport and carry cleaning supplies including housekeeping cart, vacuum and sanitizers to/from various resort and outlying areas.
- Clean hotel units, common areas, restrooms, hallways, lounges, and corridors; restock supplies.
- Respond to room calls.
- Help to maintain resort and common areas including shoveling, and garbage pick-up.
- All other duties as assigned
Qualifications
- Prior leadership experience in a housekeeping role
- Proven experience as a Cleaner or Housekeeper
- Valid Driver's License
- Ability to work with little supervision and maintain an elevated level of performance
- Customer-oriented and friendly
- Prioritization and time management skills
- Working quickly without compromising quality
- Knowledge of English language
- Ability to lift 25 pounds
- Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business needs)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.